Troubleshooting

Engine doesn't start work on an assigned ticket.

Check your repo is configured as in the Get Started section of the docs. In particular, make sure you have linked a task list from your workflow tool to a repo connected to your account.

My task is stuck in a running state.

Sometimes Engine can get stuck on a ticket. This might be because of an LLM API error or a logic loop that has broken. You can always retry the task from your workflow tool or reach out to us for help!

Tickets that fail in this way will not be counted towards your usage quota.

My code review is not being picked up.

Make sure you submit a full code review. Engine collects each individual comment as part of a complete code review before getting back to work.

One of my boards has tickets for more than one repo.

You should assign the label 'engine-[repo-name]' to identify the repo Engine should apply the ticket to. If this does not work, we may have to complete some manual set up for you.